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big data
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From the Democratization of Data to Transparency to CX
Oct 06, 2017Business
From the Democratization of Data to Transparency to CX

Few things have affected modern business as much as the rise of big data. In the past, businesses had a limited amount of customer data to work with — and often went to great lengths to acquire it. Today, however, virtually all aspects of consumers’ modern lives generate trackable data. According to some estimates, by 2020, 1.7MB of data […]

Technology versus Disease: How Tech Is Winning
Sep 01, 2017Viewpoints
Technology versus Disease: How Tech Is Winning

Since the first episode of Star Trek showed a medical tricorder being used to diagnose and treat patients in the future, people have been enamored with the idea of new technologies revolutionizing the medical profession. And while our world may still be a few centuries away from Star Trek tech, there have been a number of advances in recent […]